1) We accept payment via PayPal/Credit Card.
2) An unpaid item case will be opened if the item is not paid after 4 days.
Please reconfirm the shipping address in your after the Payment.
We have free express shipping for the USA and European countries. Its take 2-3 business day of delivery.
Other countries have standard free shipping, its take about 15-20 day of delivery. Also, we have cheap express shipping for another country, please talk to us.
Request a cancellation within: 1 hour of purchase.
We start production the next day after payment is completed. The cancellation order cannot be canceled after starting production because the product is handmade and the material and labor costs are paid in advance.
1) Please contact us first before you begin a return.
2) The item comes with 30 Days Money Back Guarantee. (Exception article 7)
3) If the item is flawed or not as described, we'll take the responsibility. (Exception article 8)
4) If you purchased the wrong item, don't like it or don't need it anymore, the return shipping fee and %40 restocking fee will be at your cost.
5) Our warranty doesn't reach any products that aren't under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.
6) We accept the return within 30 days after you receive the item. But you need to pay for the shipment. After we received your return, we'll refund you immediately.
7) Our warranty does not extend to 50lbs + wood products(For example 60lbs bow) or handcrafted custom made leather armors.
8)If deemed necessary, the material, color tone and technical specifications of the product may vary, so order by accepting your responsibility. (For arrows made for 50lb+ bows, hard plasticnock can be used as a stronger material instead of selfnock, or the stitch color may be different in the product, or the color of the fiber used in the bow may be transparent instead of black)
Please don't leave us neutral or feedback before contacting us. We will do our greatest to resolve your issue until your satisfaction.
If you've got any questions or advice, please don’t hesitate to contact us. we will reply within 24 hours on weekdays. if there have any problems when you receive your item, or you have any questions about the shipping, please don't leave negative or neutral feedback before you contact us. we promise to assist you to solve the matter well. thanks in advance.