Shipping & returns
Processing Time
Most products is handmade products and the time I need to prepare an order for shipping varies.For details, see individual items. (For armors about 2-3 week, arrows 1 week)
Shipping
When you order, we will start production and finished in Processing time.
Please reconfirm the shipping address in your after the Payment.
We have free express shipping for the USA and European countries. Its take 2-3 business day of delivery.
Other countries have standard free shipping, its take about 15-20 day of delivery.
Also, we have cheap express shipping for another country, please talk to us.
When is it finished I will send you mail and put tracking code in your order via website.
Estimated shipping times For "Standard Shipping"
North America: 15-21 business daysEurope: 15-20 business days
Australia, New Zealand and Oceania: 15-20 business days
Asia Pacific: 10-15 business days
Estimated shipping times for "Express Shipping"
North America: 2 -5 business daysEurope: 1-3 business days
Australia, New Zealand and Oceania: 3-5 business days
Asia Pacific: 2-5 business days
Customs and import taxes
If you are wholesale buyer from EU we have a tax aggrement. That aggrement name is ATR.
An ATR is a certificate used for the movement of goods between the European Union and Turkey. There are two important agreements between the EU and Turkey. One is the EU-Turkey Customs Union, which covers mainly industrial products. Steel, coal, and most agricultural products are covered by another: the free trade agreement between the EU and Turkey. (We talk about duty aggrement, No VAT exemption)
What Is an ATR?
An ATR certifies that the goods have been brought into free circulation in either the EU or Turkey, and have therefore already gone through all import procedures. An ATR is not a certificate of origin.
Why Use an ATR?
When you use an ATR when you import something from Turkey, you don’t have to pay any duties. If you don’t use the ATR the normal non-EU customs duties apply. The same goes for exporting to Turkey.
The ATR covers industrial goods only. For agricultural products and commodities like steel and coal, you need a EUR.1 document or EUR-MED certificate.
Where Can I Get an ATR?
Companies with the right permit can self-certify ATR documents. Customs Support has such a permit, so we can assist you with both the creation and validation of your ATR documents.
The Customs Authority in the EU will validate the ATR certificate and the export declaration.
A certified ATR certificate is valid for four months from the time it is issued by the Customs Authority.
Cancelation
Request a cancellation within: 1 hour of purchase.
We start production the next day after payment is completed. The cancellation order cannot be canceled after starting production because the product is handmade and the material and labor costs are paid in advance.
Returns
1) Please contact us first before you begin a return.
2) The item comes with 30 Days Money Back Guarantee. (Exception article 7)
3) If the item is flawed or not as described, we'll take the responsibility.
4) If you purchased the wrong item, don't like it or don't need it anymore, the return shipping fee will be at your cost.
5) Our warranty doesn't reach any products that aren't under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.
6) We accept the return within 30 days after you receive the item. But you need to pay for the shipment. After we received your return, we'll refund you immediately.
7) Our warranty does not extend to 50lbs + wood products(For example 60lbs bow) or handcrafted custom made leather armors.
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like wooden arrows)
- Digital downloads
- Intimate items (for health/hygiene reasons)