Conditions of Use

Payment

1) We accept payment via PayPal/Credit Card.

2) An unpaid item case will be opened if the item is not paid after 4 days.

Shipping

Please reconfirm the shipping address in your after the Payment.
We have free express shipping for the USA and European countries. Its take 2-3 business day of delivery.
Other countries have standard free shipping, its take about 15-20 day of delivery. Also, we have cheap express shipping for another country, please talk to us.

Cancelation

Request a cancellation within: 1 hour of purchase.
We start production the next day after payment is completed. The cancellation order cannot be canceled after starting production because the product is handmade and the material and labor costs are paid in advance.

Returns/Refunds

Before You Return:

1. Always contact us first before initiating a return. This allows us to assist you with the process and ensure a smooth experience.

Return Policy:

• 30-Day Money Back Guarantee: We offer a 30-day money-back guarantee on most products. This excludes certain items outlined in section "Items Not Eligible for Return".
• Responsibility for Errors: We take full responsibility for any flawed or incorrectly described items. In such cases, we will cover return shipping costs and issue a full refund upon receiving the returned item.
• Non-returnable Items: If you purchased the wrong item, no longer need it, or simply don't like it, the return shipping cost and a 40% restocking fee will be deducted from your refund.

Warranty:

• Our warranty does not apply to:
  • Products damaged due to misuse or improper installation.
  • Products excluded in section "Items Not Eligible for Return" (e.g., wood products exceeding 50lbs, custom-made leather armors).

Return Process:

• You have 30 days from the date of receipt to initiate a return.
• You are responsible for covering the return shipping cost.
• Upon receiving and inspecting the returned item in its original condition, we will process your refund immediately.

Items Not Eligible for Return:

• Due to their nature, the following items cannot be returned or exchanged unless they arrive damaged or defective:
  • Custom or personalized orders (e.g., thumb rings, custom arrows/bows, costumes)
  • Perishable products (e.g., food, flowers, arrows)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of Return:

• Buyers are responsible for ensuring the returned item is in its original condition, including packaging and accessories.
• Any loss in value due to damage or missing items during the return process will be the responsibility of the buyer.

Additional Notes:

• We reserve the right to make changes to this return policy without prior notice.
• For any questions or concerns, please do not hesitate to contact us through [your contact information].

By purchasing from our store, you acknowledge and agree to the terms outlined in this return policy.

About Us

Please don't leave us neutral or feedback before contacting us. We will do our greatest to resolve your issue until your satisfaction.

Contact Us

If you've got any questions or advice, please don’t hesitate to contact us. we will reply within 24 hours on weekdays. if there have any problems when you receive your item, or you have any questions about the shipping, please don't leave negative or neutral feedback before you contact us. we promise to assist you to solve the matter well. thanks in advance.