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Shipping & returns

Shipping

When you order, we will start production and finished in Processing time.
When is it finished I will send you mail and put tracking code in your order via website.

Processing time

The time I need to prepare an order for shipping varies.
For details, see individual items. (For armors about 2-3 week, arrows 1 week)

 

Estimated shipping times For "Standard Shipping"

North America: 15-21 business days
Europe: 15-20 business days
Australia, New Zealand and Oceania: 15-20 business days
A
sia Pacific: 10-15 business days

Estimated shipping times for "Express Shipping"

North America: 2 -5 business days
Europe: 1-3 business days
Australia, New Zealand and Oceania: 3-5 business days
Asia Pacific: 2-5 business days

I'll do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 


Shipping

Please reconfirm the shipping address in your after the Payment.
We have free express shipping for the USA and European countries. Its take 2-3 business day of delivery.
Other countries have standard free shipping, its take about 15-20 day of delivery. Also, we have cheap express shipping for another country, please talk to us.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Cancelation

Request a cancellation within: 1 hour of purchase.
We start production the next day after payment is completed. The cancellation order cannot be canceled after starting production because the product is handmade and the material and labor costs are paid in advance.

Returns

1) Please contact us first before you begin a return.

2) The item comes with 30 Days Money Back Guarantee. (Exception article 7)

3) If the item is flawed or not as described, we'll take the responsibility.

4) If you purchased the wrong item, don't like it or don't need it anymore, the return shipping fee will be at your cost.

5) Our warranty doesn't reach any products that aren't under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.

6) We accept the return within 30 days after you receive the item. But you need to pay for the shipment. After we received your return, we'll refund you immediately.

7) Our warranty does not extend to 50lbs + wood products(For example 60lbs bow) or handcrafted custom made leather armors.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.